Refund Policy

1. Our Refund Commitment

We want you to be satisfied with LyricForge AI. Due to the immediate delivery nature of our digital service, we offer a 7-day money-back guarantee for all new paid subscriptions.

If you're not completely satisfied with LyricForge AI within the first 7 days of your paid subscription, contact us and we will issue a full refund, provided your usage does not exceed 20% of the plan quota.

2. Eligible Refund Situations

Refunds are available in the following circumstances:

• New Subscriber 7-Day Guarantee: First-time subscribers may request a full refund within 7 days of first charge, provided usage does not exceed 20% of plan quota
• Duplicate Charges: Full refund for charges resulting from billing errors
• Verified Service Interruption: Pro-rated refund or service credit for prolonged service interruptions (超过72小时) caused by us
• Statutory Rights: Legal cancellation or refund rights (e.g., EU/UK 14-day cooling-off period) are fully preserved

3. Non-Refundable Items

The following are not eligible for refunds:

• Used subscription periods (beyond the 7-day guarantee)
• Annual subscription refunds requested more than 30 days after initial purchase
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
• AI service credits that have already been consumed
• Abuse of the refund policy

For AI-powered services, once credits have been consumed (including AI-powered actions, content generation, or any consumptive operations), they are non-refundable as the underlying service has already been delivered. Refunds, when applicable, are limited to the unused portion of your subscription.

4. How to Request a Refund

To request a refund:

1. Email us at support@lyricforge.ai
2. Include your account email address and reason for the refund request
3. We will confirm your request within 2 business days
4. Eligible refunds are processed within 5-10 business days

5. Refund Processing

Once approved, refunds are processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.

All refunds are processed securely through our payment processor, Waffo Pancake.

6. Subscription Cancellation

You can cancel your subscription at any time from your account settings or by contacting us. After cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be made after cancellation
• You retain access to all features until the current period ends
• No refunds are provided for unused days in the current billing period

To cancel, go to Account Settings > Subscription > Cancel Subscription, or email support@lyricforge.ai from your registered email.

7. Billing Disputes

If you believe a charge is in error, please contact us before initiating a dispute with your bank or payment provider. We commit to:

• Responding within 2 business days
• Resolving confirmed billing errors within 5 business days

Email: support@lyricforge.ai

8. Contact Us

Questions about refunds? We're here to help:

• Email: support@lyricforge.ai
• Response Time: Within 2 business days